With our managed services option, our customers can free up their IT resources, to focus on innovation and development of their business.
We provide access to best practices, IT processes and expertise. We maintain any company’s infrastructure, by monitoring and quickly identifying problems. We can work as an “extension” of your IT department, performing technical services in areas where there is insufficient knowledge.
Learn how your business can maximize its IT resources through our solutions:
Our operation center and service desk monitors and provides uninterrupted support (24/7) and maintenance to our customers.
We allocate physical resources to monitor, troubleshoot problems and manage equipment replacement as needed. We follow ITIL oriented processes (Service design, Service Transition, Service Operation and Continual Service Improvement).
We Monitor, Operate and Manage the following areas:
· Servers – Operating systems, sub systems, email, databases, aplications
· Storage – disk and backup
· Networking – LAN, WAN, Wi-Fi, routing, Switching, Security, Firewall
· Colaboration – Contact centers, uniﬁed comunications.
The business benefits:
· 24×7 proactive monitoring and management;
· Have a single point of contact;
· Direct access to highly qualified technical resources;
· ITIL process monitoring;
· Cost predictability;
· Greater compliance with safety processes;
· Faster implementation of new technologies (saving time and money);
· Help your resources maintain focus on the business needs, rather than dealing with complex IT situations.